Vca Salem Animal Hospital

Vca Salem Animal Hospital is a small-animal veterinary clinic in Salem, Oregon, located at 4053 Commercial St SE. It treats dogs and cats. Recent feedback describes both positive experiences with staff care and concerns about communication and handling boundaries during an appointment.

Services

•Veterinary care for dogs
•Veterinary care for cats
•Emergency care described in a review as life-saving during a puppy’s medical emergency

Pricing

No published pricing information is available for this clinic.

People

No individual veterinarians or staff members are named in the available reviews.

Reviews

Google reviews show a 3.5/5 rating from 274 reviews. Recent comments include praise for kind, professional staff and reports of excellent care, including a case where a puppy’s life was saved during a medical emergency. One review describes discomfort with how a cat was handled and taken to the back for non-medical reasons, along with concerns about being addressed informally and feeling that decisions were made without clear, repeated permission.

Reviews for Vca Salem Animal Hospital

Note: Showing the 5 most recent Google reviews out of 274 we track in total. Recent reviews may not be representative of overall sentiment.

Eric “E” N

4 days ago

Desiree

2 weeks ago

The medical portion of my appointment was fine, but I was very uncomfortable with how socially loose the staff were about handling my young cat. A year old from the shelter, equally loose estimate of eight months according to the clinic. Staff asked once if they could take her to the back so other employees could see her, which I allowed. After that, however, it seemed like my initial permission was treated as ongoing permission to continue taking her around. They were giving her Churu treats and using them to coax/distract her while people in the back met and handled her. Later, after I had made it clear that I was exhausted and that we really needed to leave, another employee came in excitedly saying that someone else in the back would want to see my cat, and staff were again ready to take her back rather than wrapping up the appointment. I understand being excited about a cute young cat, and I don’t think anyone intended harm. But enthusiasm does not replace asking the owner before taking an animal away for a non-medical reason. I would prefer staff ask each time and keep pets with their owners unless there is a medical reason for them to leave the exam room. I also didn’t appreciate being addressed as “sweetie,” particularly in an interaction where I already felt like decisions involving my cat were being made around me rather than directly with me. Again, I had no major complaint about the actual medical care, but the handling and boundary culture at this particular location made me uncomfortable enough that I would use another VCA location or another veterinary clinic in the future.

Good Girl

3 weeks ago

Shane Purvis

1 month ago

This staff is amazing! They give my dog absolutely wonderful care! You know it when your dog is happy to go to the vet!

H D

1 month ago

The staff was so kind and professional. They saved our puppy's life during his medical emergency.